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What are my Shipping Options?

*Heritage Makers ships Personal Publishing and Business Supply orders Monday through Friday. The shipping methods listed below can be selected during check out. The information provided here contains further details about each shipping method we offer. Once your order has shipped, you can locate the tracking number on the "my accounts" page under "order history." Tracking numbers are updated to the system each evening between 4 p.m. and 6:30 p.m.  Please be aware that publishing orders and business supply orders cannot be combined and shipped together. If you have specific shipping requests please contact Customer Support directly. *

*U.S. Shipping Methods

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Direct Ship: *Orders shipped using *USPS Direct Ship method ship directly to the receiver in an addressed envelope and generally arrive within 3-7 business days following the standard production process. This method is available for 5x7 greeting cards and invitations, 4x6 greeting cards and invitations, and 4x8 photo cards. No tracking number is available for this method.

First Class Mail: *Orders shipped using *USPS First Class Mail method will generally be received in 3-10 business days following production. This method is available for light weight and smaller sized projects. No tracking number is available for this method.

Media Mail: Orders shipped using USPS Media Mail method will generally arrive in 3-14 business days following the standard production process. This method is only available for storybook projects. Media Mail does not provide a tracking number or delivery confirmation.

 USPS Priority Shipping:  Orders shipped via USPS Priority method generally arrive in 3-10 business days following the standard production process. (Please note: USPS made significant changes to this shipping method in January, 2012 which affects the tracking number posted to our website.)

Ground UPS Shipping: Orders shipped via* UPS Ground* generally arrive within 3-7 business days following  the standard production process. Please note that ground does not deliver on Saturdays.

2 Day UPS Shipping: Orders shipped via ** UPS 2-Day** generally arrive in 2 business days following the shipped date. Please note that 2-Day does not deliver on Saturdays.

Next Day UPS Shipping: *Orders shipped via *UPS Next Day generally arrive the next business day following the shipped date with a delivery time between 3:00 to 4:30 pm. Please note that Next Day Shipping does not deliver on Saturdays. 

Will Call : Orders with Will Call can be picked up at home office during normal business hours. We will notify you by phone or email that your order is ready for pick up. Orders not picked up within 5 days of notification will be shipped normally. Full shipping and Will Call charges will apply.

APO: When shipping orders to an APO address, orders are not subject to any of these time frames and will take longer to be received.

Canada Shipping Methods:

Direct Ship: Orders shipped using Canada Direct Ship method ship directly to the receiver in an addressed envelope and generally arrive within 7-14 business days following the standard production process. This method is available for 5x7 greeting cards and invitations, 4x6 greeting cards and invitations, and 4x8 photo cards. No tracking number is available for this method.

International First Class (also known as Canada Post): Orders shipped via International First Class generally arrive in 3-6 weeks. First Class does not provide a tracking number or delivery confirmation services. Choosing the First Class Mail option to ship packages may result in a 3-6 week delivery time due to processing intervals required by the US Postal Service, Canadian Customs, and Canada Post.

 UPS Canada Standard: Orders shipped via* UPS Canada Standard* generally arrive within 5-7 business days following  the standard production process. Please note that UPS Canada Standard does not deliver on Saturdays.

UPS Canada Express: Orders shipped via UPS Canada Express generally arrive within 3-5 business days following the standard production process. Please note that UPS Canada Express does not deliver on Saturdays.

*Heritage Makers is not responsible for orders delayed by shipping carriers due to adverse weather conditions or mechanical issues. 

***Time frames listed above are estimates and vary depending on specific shipping location.

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